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Good afternoon,
Resolved:
The network and telephone issues with the following lines have been resolved:
Consumer Relations Division (CRD) dedicated county number (512-465-3351)
MVINet Customer Line (512-465-1468)
VDM Stolen Line (512-872-8017) internal transfers
VDM Alias Registration Line (512-374-5364) internal transfers
TCS public line (512-465-5659)
Update:
Support Staff are actively working to resolve the issue. Please continue to use
the work around listed below.
Issue:
Due to network and telephone issues, the following customer voice lines are not available:
Consumer Relations Division (CRD) dedicated county number (512-465-3351)
MVINet Customer Line (512-465-1468)
VDM Stolen Line (512-872-8017) internal transfers
VDM Alias Registration Line (512-374-5364) internal transfers
TCS public line (512-465-5659)
Workaround:
For the moment, please use the following options for CRD dedicated county support:
1-877-933-2020, Option 1 (toll free) OR
512-465-4010, Option 1 (local)
For MVINNet support, please email VTRDataContracts@txdmv.gov.
An update will be provided once the above impacted phone lines have been confirmed operational.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
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