Update Notification: RTS Unavailable (07/20/2024 @ 12:50 PM)

Good afternoon,

The RTS System is unavailable.

The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues.  Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.


Update: 07/20/2024 @ 12:50 PM.

RTS Operations have been restored but access to county tax accessor offices remains
dependent on the restoration of county workstations. Department staff is finalizing help
guide materials and plans to directly assist counties bring their workstations back to
full operation. We will begin distributing this information directly to counties by Monday.


We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division