Update Notification: RTS Unavailable (07/19/2024 @ 6:30 PM)

Good morning,

The RTS System is unavailable.

The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues.  Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.


Update: 07/19/2024 @ 9:10am.

TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems.  We will continue to provide updates as they are made known.

Update: 07/19/2024 @ 12:00pm.

TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems.  DIR continues to engage with State Agencies and report
they are making steady progress on recovery efforts.  We will continue to provide
updates as they become available.

Update: 07/19/2024 @ 2:55pm.

TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems. 
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts.  We will continue to provide updates as they
become available.

Update: 07/19/2024 @ 6:30pm.

TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems. 
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts.  We will continue to provide updates as they
become available.


We will provide another update tomorrow morning, Saturday, July 20, 2024,
by 10:00 AM CDST if the issue is not resolved by that time.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division