Update Notification: webDealer Unavailable (07/19/2024 @ 2:55 PM)

Good morning,

The webDealer System is unavailable.

The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting TxDMV systems, workstations and servers.
Agency systems, including webDealer, are down. Support staff have been
working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.

Update: 07/19/2024 @ 9:10am.

TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems.  We will continue to provide updates as they are made known.

Update: 07/19/2024 @ 2:55pm.

TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems. 
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts.  We will continue to provide updates as they
become available.


We will provide another update by 5:00 PM CDST if the issue is not resolved
by that time.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer's tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division