Initial Notification: webDealer Unavailable (07/19/2024 @ 6:00 AM)

Good morning,

The webDealer System is unavailable.

The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting TxDMV systems, workstations and servers.
Agency systems, including webDealer, are down. Support staff have been
working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.

We will provide another update by 9:00am this morning if the issue is not resolved
by that time.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer's tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division