RTS Performance Issues (03/18/2024 @ 11:57 AM)

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Good morning,

TxDMV is aware of reported RTS performance issues where some users were
experiencing connection drops from RTS and then could not log back in. The
performance issue has since been resolved.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it's not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division