Notification: Credit Card transaction processing issues occurring this morning. (03/12/2024)

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Good afternoon,

Support staff are aware of credit card processing payment issues which started in the
11:30AM timeframe this morning.  We are working diligently with our Payment Processing
vendors to address and resolve the payment processing issues.  Our vendors have informed
us that the payment transaction recovery process began in the 12:30PM timeframe, so the
issue is close to being fully resolved as transactions clear and begin to indicate successful
processing status online.  

We ask that Counties be aware that payment processing may appear to be slow initially, 
based on the transaction reconciliation process.  Transaction processing time should improve
through early afternoon. 

We apologize for any impact caused to you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division