RESOLVED: webDealer now available (06/23/2023 @ 11:30 AM)

Bulletin Header - Green

Good morning,

Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result, our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases were one-third recovered.

Our vendor has informed us that their automated recovery process indicates the database
recovery task has just now completed successfully.  Due to the severity impact of this incident,
Support Staff have validated that the webDealer System has been restored to full functionality.

The webDealer System is now available.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer's tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division