RESOLVED: RTS now available (06/23/2023 @ 11:15 AM)

Good morning,

Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result, our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases were one-third recovered.

Our vendor has informed us that their automated recovery process indicates the database
recovery task has just now completed successfully.  Due to the severity impact of this incident,
Support Staff have validated that the RTS System has been restored to full functionality.

The RTS System is now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division