Initial Notification: RTS Unavailable (06/23/2023 @ 07:00 AM)

Good morning,

Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result, our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases are one-third recovered.
At the current rate of recovery, we estimate the databases will not be recovered until after
business hours today. Our vendor is providing regular progress updates through the day.
For this reason, our RTS system will be unavailable today, Friday June 23, 2023.

We will continue to monitor progress and will provide an update no later than 12:00 PM today.

Thank you,

Texas Department of Motor Vehicles
IT Services Division