Resolved: Inaccurate Countywide Reports (05/19/2023 @ 03:25 PM)

Good afternoon,

The issues relating to countywide reports have now been resolved.

Depending on your office ID, there are certain procedures you need to follow
in order to rerun requests to generate correct reports. 

Please reference the file attachment on this bulletin which provides information
to help you determine your Office ID.


Procedure to rerun your report requests

For Office IDs 1 through 153 -

    Step 1.  Go to  Funds, Funds Management, rerun Countywide        

    Step 2.  Enter 5/18/2023 for the Report Date        

    Step 3.  Click Enter

For Office IDs 154 through 254 (if you are missing internet renewal transactions (99))  -

   (If you choose to not run Steps 1 through 7 below, and you are missing the 99 data,
   that data will automatically show up tomorrow, following tonight's report run.)

   Step 1.  Go to Funds, Funds Management, Rerun Substation Summary

   Step 2 . Enter 5/18/2023 for the Report Date

   Step 3.  Choose Cash Drawer 99 only

   Step 4.  When prompted to Confirm Action CLT001, please confirm for the 5/18/2023 date

   Step 5.  Once Steps 1 to 4 are completed, go to  Funds, Funds Management, rerun Countywide

   Step 6.  Enter 5/18/2023 for the Report Date        

   Step 7.  Click Enter


We apologize for the inconvenience and any impact on you or your customers.

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

• county office numbers.pdf