Update Notification: webDEALER Performance Issues (05/08/2023 05:00 PM)

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues.   We will provide updates as
we work on the issues.

We apologize for the inconvenience and any impact on you or your customers.

Update @ 3:50PM:

We will be implementing an emergency restart of the webDealer system at 4:00PM in order to
address performance issues.

Update @ 4:30PM:

Following the restart, we are still observing some performance issues.  Troubleshooting continues.

Update @ 5:00PM:

As troubleshooting continues, the webDealer system will be unavailable, starting at 6:00 PM this evening,
Monday, May 8, 2023, lasting up to 7:30 PM this evening.

A notification will be published once webDealer is available.

As a reminder, if you are unable to print buyer's tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department