Resolved: IVTRS/TxT Issue (03/03/2023 @ 10:52 PM)

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Good evening,

Details: TxDMV is aware of an issue in IVTRS/TxT where customers were under charged for 
their renewal. A permanent fix was implemented Friday night (3/3).

Workaround: The pending TxT/IVTRS renewals were processed Friday night (3/3). Counties
will receive a 99-report covering both 3/2 and 3/3. The pending TxT/IVTRS renewals with
release dates 3/2-3/6 with incorrect fees were automatically declined; those customers will
receive a refund and a renewal declined letter. VTR recommends that the counties tell these
customers to come into the county for their renewal or try again online.

Thank you,

Texas Department of Motor Vehicles
IT Services Division