Informational: webDealer "file is damaged" error message (08/25/2022 09:20 AM)

Good morning,

TxDMV IT Support is aware that some webDealer users are experiencing a “file is
damaged” error message when uploading or opening attachments to title transactions
in the webDealer application.

Please be aware that this error is not due to a webDealer application issue. 

This error is due to title document attachments being scanned in at too high a resolution
setting, resulting in a very large document attachment file size in title transactions.

Recommendation for IDEAL SCANNER RESOLUTION SETTING for title transactions:

To avoid the "file is damaged" error, it is highly recommended that you scan title
documents at a lower resolution setting on your scanner device, resulting in a smaller
overall document attachment file size for your title transactions.

Each scanned title document attachment must be at least 200dpi and ideally 
no more than 300dpi.  The color selection should be Grayscale.  The file size for the
scanned title transaction documents should be less than 10MB.

Please make sure that the resolution setting on your scanner device meets the minimum
200dpi resolution setting and does not exceed the maximum 300dpi resolution setting
when adding file attachments to title transactions.

Thank you for your understanding.

 

Texas Department of Motor Vehicles
IT Services Division