Informational: webDealer "file is damaged" error message (04/20/2022 4:05PM)

Good afternoon,

TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message
when scanning documents as intended attachments to title transactions in webDealer.

Please be aware that this error is not due to a webDealer application issue. 

This error is due to title document attachments being scanned in at too high a resolution setting,
resulting in a very large document attachment file size.

Recommendation:

Please continue to try to view the documents after receiving the error. Your access to the
high resolution documents is contingent on your available network resources.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division