Update: RTS/Cognos Ongoing Performance Issues (09/08/2021 10:15 AM)

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Good morning,

Here is the latest update on the previously reported Cognos performance issues observed yesterday, Tuesday, September 7, 2021.

Cognos continues to run slower than normal.  Intermittent performance issues are still being observed.  Cognos Reports are also running slower than normal.  Cognos Reports which normally take 5 to 6 minutes to complete are now taking up to 40 minutes.

Support staff continue working to resolve the issue.  Another progress update will be provided by 1:00PM today, or once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department