Initial Notification: Issue: RTS "Hard Stop" transactions (6/29/2021 10:15 AM)

Texas Department of Motor Vehicles


Good morning,

The Texas Department of Motor Vehicles (TxDMV) is aware of RTS transaction authorization issues where transactions for vehicles with "Hard Stops" cannot be processed.  A "Hard Stop" is a remark about a vehicle in process.  Currently, these remarks cannot be entered into the RTS system.  Support staff are aware of the issue and working on a code fix that will be implemented after hours this evening to address the issue.  We will provide further updates once the code fix is applied and as soon as the issue is confirmed resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department