Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

The Texas Department of Motor Vehicles Support Staff continue to work on the webDEALER issue which some dealers are experiencing when attempting to submit and process a title transaction.

At this time, we would like to provide some additional information based on our observations in working through the issue. The issue is limited in scope and only impacts a specific subset of titles. Only some dealers are experiencing the issue. We are continuing to engage our external vendors as Support Staff work toward resolving the issue.

Should you experience the issue, i.e. you receive Error Code 5721 when processing a title transaction for a 2021 vehicle in webDEALER, please contact us at 1-877-933-2020, option 2.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department