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Please review and distribute as appropriate.
The department’s imaging vendor, OpenText, is moving to a new location. Effective February 12, 2021, all title transaction documents ready for direct mail to OpenText must be sent to:
OpenText
4222 Interstate 35, Suite 224
San Antonio, TX 78218
Title transaction documents mailed prior to February 12, 2021, but received after the vendor has moved will be forwarded to the new address through the end of February.
There is no change in the types of title transaction documents that are mailed to OpenText. The Motor Vehicle Title Manual, Chapter 2, covers assembly procedures and transactions that should be sent directly to OpenText or to the department. The department’s manuals will be updated with the new OpenText address in the April revision.
The department continues to see a high volume of misdirected transactions involving National Motor Vehicle Title Information System (NMVTIS) errors. As a reminder, transactions with NMVTIS brand holds that are corrected or NMVTIS errors that are unable to be corrected by the county tax assessor-collector’s office must be mailed to the department, and not OpenText, in a specially marked envelope.
Thank you,
Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles
If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.
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