Update Notification: RTS issue identified (12/16/2019) 4pm Update

Update: Changes to resolve the identified issues will be deployed at 11pm this evening.  The deployment will impact RTS and associated systems between 11pm and midnight.  During this time-frame, users will experience intermittent outages. For users that were experiencing issues today, please try again tomorrow and contact us if you are still experiencing issues.  Tickets associated with the statewide ticket will be closed.

 

Good morning,

An issue has been identified with the RTS system with processing transactions on a vehicle with expired registration.  Support staff are working to resolve the issue.  An update will be sent by 10:30 am. today (12/16/2019) or as new information becomes available.

 

A statewide ticket has been submitted for this issue: IN231407

 

If you would like to speak to a customer service representative, please call us at 877-933-2020. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

Department of Motor Vehicles

4000 Jackson Ave

Austin, TX 78731

512-465-3351