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The Texas Department of Motor Vehicles (TxDMV) is adjusting the hours of its Oversize/Overweight Permits Office to enhance customer service.
The Permits Office will cease Saturday operations after Saturday, December 28. The office will be open from 7 a.m. to 5 p.m., Monday through Friday.
Eliminating Saturday phone service is possible due to enhancements the state invested into the Texas Permitting and Routing Optimization System (TxPROS) over the last few years. Most permits that TxDMV staff can issue on a Saturday can be self-issued in TxPROS. This change will allow more permit specialists to be available on days when we see the most demand and most calls are received. That will produce an overall decrease in hold times and permit processing times for customers.
TxPROS is available 24/7 for customers who need Oversize/Overweight permits that are eligible for self-issue.
For information and tutorials on using TxPROS, visit www.TxDMV.gov and search “TxPROS.”
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