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Good afternoon,
The webDEALER issue where some users were unable to reset their password in the self-service portal has been resolved. Users will need to close and restart their browsers prior to attempting to logging in again.
Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. The tags are valid for one year from the date they are printed.
We apologize for the inconvenience and for any impact on you or your customers.
If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
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