Update: RTS Printing Issues (05/21/2019 @ 4:30 PM CST)

Good afternoon,

Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted.

This is the highest priority for TxDMV support staff, and additional resources have been engaged to assist.  The Adobe update impacted each workstation differently, and the time it takes to fix each workstation varies from a few minutes up to an hour. Due to this circumstance an estimate on updating all workstations is not available at this time.

An update will be sent by 9:00 AM tomorrow morning (5/22/2019).

If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. DMV Customer Service Representatives are available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-3351
ITSupport@TxDMV.gov