Initial Notification: RTS issue reported (2/12/2019 @ 3:55 PM)

Texas Department of Motor Vehicles


Good Afternoon,

An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 4:30 PM today (2/12/2019) or as new information becomes available.


If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 


We apologize for the inconvenience and any impact on you or your customers.


Thank you,


TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351