Resolved: RTS issue (12/27/2018 @ 11:35 PM)

Texas Department of Motor Vehicles


Good morning,

The issue with the RTS system that prevented some users from logging on has been resolved. You may need to restart RTS or reboot your workstation(s). If connectivity issues persist please contact a customer service representative.


If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 


We apologize for the inconvenience and any impact on you or your customers.


Thank you,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020