Initial Notification: RTS Slow Response Time Issue (10/18/2018 @ 10:53 AM)

Good morning,

Please be advised you may experience RTS slow response times intermittently throughout the day.  Support staff are working to resolve the issue.  An update will be sent by 01:00 PM today.

The statewide ticket for this issue is: 201316.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020