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Good morning,
The cause of the RTS issue has been identified; a third party VIN decoding system was unavailable until 11 a.m. Central Time. The RTS servers must be restarted in order to clear the remaining performance issues that resulted from the third party system outage. The RTS servers will be restarted at 11:30 a.m. Central Time today, 9/4/2018. The restart may take up to 30 minutes, and the RTS system is expected to be available by noon today.
If you experience issues with the RTS system afternoon the restart please contact the service desk.
The statewide ticket for this issue is: 194920
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov
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