Resolved: AT&T Network Issue (07/17/2018 @ 12:43 PM Central Time)

Good afternoon,

The AT&T network issue that prevented a limited number of users from logging into RTS or experiencing slow performance was resolved at 12:27 PM Central Time (07/17/2018). If you experience new issues logging into RTS or having slow performance issues, please contact the Service Desk. 


The statewide ticket for this issue is: 188634 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to:

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020