Resolved: AT&T network issue (06/3/2018 @ 8:40 AM Central Time)

Good morning,

The AT&T network issue that prevented a limited number of users from logging into RTS was resolved at 10:51 PM Central Time last night (06/12/2018). If you experience new issues logging into RTS, please contact the Service Desk. 


The statewide ticket for this issue is: 184073

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to:

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020