Update: RTS network issue (06/12/2018@ 5:15 PM Central Time)

Good afternoon,

The network issue has been identified as a major incident at AT&T. This issue impacts over 1500 telecommunication circuits across Texas. An update will be provided as more information becomes available.


The statewide ticket number for this issue is: 184073


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020