Initial Notification: RTS Issue (6/11/2018 @ 5:41 PM)

Good afternoon,

The RTS system is currently experiencing intermittent connectivity issues which may cause a limited number of users to experience issues closing out their workstations. Support staff are working to identify and resolve the issue. An update will be sent with closeout instructions once the issue is resolved.

The statewide ticket for this issue is: 183894

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to:

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020