Initial Notification: webDEALER Issue (05/21/2018 @ 08:55 AM Central Time)

Good morning,

An issue has been identified in the webDEALER system which causes some users to experience applications errors. Support staff are working to resolve the issue. An update will sent by 10:00 AM Central Time this morning, May 21, 2018.


The state wide ticket number is:180464

If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to:

We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020