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Good evening,
The Texas Department of Motor Vehicles (TxDMV) was proud to release the new eTAG system on April 9, 2018, delivering valuable functionality and security features. While the deployment was largely successful, there have been some issues identified by users that require our immediate attention. Our team is working hard to make needed repairs in webDEALER and eTAG and ensure the system is fully functional for users. Several of the reported issues have been repaired; however, four remaining repairs are still in development. If you are experiencing any issues, please review the attachment below which provides more specific details.
We appreciate your patience as we continue to work to improve your experience. As always, if you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to: ServiceDesk@TxDMV.gov.
Thank you,
TxDMV Service Desk
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