Initial Notification: RTS Issue (4/9/2018 @ 11:45 AM)

Good morning,

The RTS system is currently experiencing intermittent connectivity issues. Support staff are working to identify and resolve the issue. An update will sent by 2:00 PM this afternoon (4/9/2018).

The statewide ticket for this issue is: 172621

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to:

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020