Resolved: Statewide Outage (02/28/2018 @ 5:48 PM CDT)

Good afternoon,

The Texas Department of Motor Vehicles experienced a network communications outage today (02/28/2018) from 4:23 PM CDT lasting until 5:09 PM CDT resulting in a service outage for RTS, webSUB and the TxDMV phone system. If you experience new issues with RTS, webSUB, or the TxDMV phone system, please contact the Service Desk.

The statewide ticket for this issue is 167444.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov

Best regards, 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov