Initial Notification: RTS Unavailable (01/15/2018 @ 11:24 AM)

Texas Department of Motor Vehicles


Good morning,

The RTS system is currently unavailable due to an issue at the State Data Center. State Data Center support staff are working to identify and resolve the issue. An update will sent by 12:30 PM this afternoon 01/15/2018.

The statewide ticket for this issue is: 161062

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to:

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020