Initial Notification: RTS performance issue reported (12/22/2017 @ 8:50 AM CST)

Good afternoon,


The RTS system encountered a performance issue this morning (12/22/2017) which caused a limited number of users to experience issues closing out their work stations. Support staff are working to identify and resolve the issue. An update will sent by 11:00 AM CST this morning, December 22, 2017.


Statewide Ticket: 158773


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020