Initial Notification: RTS performance issue reported (12/21/2017 @ 5:15 PM)

Texas Department of Motor Vehicles


Good afternoon,


The RTS system encountered a performance issue between 4:42 PM and 5:03 PM today (12/21/2017) which caused a limited number of users to experience issues closing out their work stations. If you experienced this issue please reboot your work station and try to close out again. If the issue persists please contact the Service Desk.


Statewide Ticket: 158761


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020