Resolved: RTS unavailable (10/31/2017 @ 9:51 AM CST)

Good morning,


The issue with the RTS system was resolved at 8:58 AM CST and RTS is now available.  Please reboot all workstations before processing transactions in RTS.  If you experience any new issues with RTS please contact the service desk.


The statewide ticket for this issue is: 151101


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020