INITIAL NOTIFICATION: Cognos Report Issue (10/03/2017 @ 9:09 AM CDT)
Texas Department of Motor Vehicles sent this bulletin at 10/03/2017 09:09 AM CDT
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Good morning,
An issue has been reported with running Cognos reports. A notification will be sent when all reports are available in Cognos. Also, TxDMV did not receive the daily NMVTIS data file from AAMVA last night (10/02/2017). NMVTIS reports will be blank today (10/03/2017). Support staff are working with AAMVA to obtain the NMVTIS data. An additional notification will be sent by end of business today with the status of the NMVTIS data.
The statewide ticket for this issue is: 147257
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
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