UPDATE: IVTRS Report Issue (9/11/2017 @ 4:30 PM CDT)

Good afternoon,


A fix has been identified and will be deployed this evening (9/11/2017) that resolves the issue where the IVTRS centralized approval process causes internet transaction fees collected to not show on County Wide reports for some counties. An update will sent tomorrow morning (09/12/2017) to confirm resolution after overnight processing completes.


The statewide ticket for this issue is: 144290


If you have questions, need additional information or assistance please contact the Service Desk.


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020