Good morning,
An issue has been identified with the IVTRS centralized batch approval process that causes internet transaction fees collected to not show on County Wide reports for the counties listed below. Support staff are working to resolve the issue. An update will be sent by end of business today (09/11/2017) or as more information becomes available. If you have questions, need additional information or assistance please contact the Service Desk.
31 120 136 150 165 182 229 242
33 121 137 151 166 183 230 243
108 123 138 152 169 184 232 244
109 125 139 154 170 185 233 245
110 126 141 155 171 220 234 246
111 127 143 156 172 221 235 247
112 128 144 157 174 223 236 248
113 129 145 159 175 225 237 249
114 130 146 161 177 226 239 250
116 133 147 162 178 227 240 252
117 134 149 163 181 228 241 254
The statewide ticket for this issue is: 144290
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov
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