UPDATE: IVTRS Report Issues (9/8/2017 @ 8:00 AM CDT)

Good morning,


The issue where the IVTRS Transaction Reconciliation report shows statewide results instead of individual county results was resolved last night. If you experience new issues with the IVTRS Transaction Reconciliation report please contact the Service Desk.


The issue with the County Wide report not showing the IVTRS fees collected has been resolved for counties 1 - 211 and 254. Additional effort is required for support staff to resolve the issue for counties 212 - 253. An update will sent by end of business today (09/08/2017) or as more information becomes available.


Important: all transactions approved last night will show an approval date of 9/7/2017.


The statewide ticket for this issue is: 143813


If you have questions, need additional information or assistance please contact the Service Desk.


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020