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Good afternoon,
A fix has been identified and will be deployed this evening (9/7/2017) that resolves the issue where the IVTRS Transaction Reconciliation report shows statewide results instead of individual county results. An update will sent tomorrow morning (09/08/2017) to confirm resolution after overnight processing completes.
The statewide ticket for this issue is: 143813
If you have questions, need additional information or assistance please contact the Service Desk.
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov
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