COMPLETE: Cognos reports for offices closed 10+ days (09/05/2017 @ 4:05 PM CDT)

Texas DMV

Good afternoon,

If your office has been closed for more than 10 calendar days, since 8/25/2017 or before, you will not be able to successfully run the Countywide or Substation Summary reports. Due to the amount of time that has elapsed, Counties do not have the ability to re-generate the Countywide or Substation Summary reports that show the daily totals.  As an alternative, Counties are able to run the Cognos Week to Date report for that same time period to retrieve the daily totals.

The statewide ticket for this issue is: 143280

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:

We apologize for the inconvenience and any impact on you or your customers.

Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020