Initial Notification: HEB registration renewal unavailable (09/04/2017 @ 12:05 PM CDT)

Good afternoon,


HEB has reported an issue interfacing with the webSUB system that prevents registration renewals at HEB stores. Customers may visit their local county office, other webSUB subcontractor locations, or leverage the online system to renew their registrations. TxDMV support staff are assisting HEB technicians to help facilitate identifying and resolving the issue.  An update will sent when registration renewals are available at HEB locations. 


If you have questions, need additional information or assistance please contact the Service Desk.


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020