Initial Notification: RTS issue (8/14/2017 @ 10:30 AM CDT)

Good morning,

 

An issue has been identified when printing multiple transactions in RTS.  The workaround is to print single transactions.  This issue will be resolved after hours this evening (8/14/2017) when TxDMV will conduct a restart of RTS Point of Sale system.  Please note that RTS will be unavailable this evening (8/14/2017) from 7:30-8:00 PM CDT to avoid disruption in service during normal business hours. 

 

The statewide ticket for this problem is #139361

 

If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for any inconvenience this may cause you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov