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Good evening,
There are two remaining issues with Cognos reports that contain data for last Friday (08/04/2017). The Funds Remittance Report has IVTRS totals that are doubled. The Inventory Transaction reports are incomplete. Support staff are working towards a resolution. An update will be sent tomorrow (08/11/2017) by 4:00 PM CDT or as soon as more information is available.
The statewide ticket for this issue is: 139012
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov
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