Initial Notification (07/20/2020 @ 10:00 AM CDT) - RTS Slowness

Texas Department of Motor Vehicles


Good morning,


The RTS system is currently experiencing technical difficulties.  Support staff are working to identify and resolve the issue.  An update will be sent as more information becomes available.


The statewide ticket for this issue is: 245296


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Thank you,


Texas Department of Motor Vehicles
IT Department