Your enRoute News March Issue

en route news - a passenger newsletter from d c t a

MARCH 2021

Man holding wrench standing under bus smiling

Celebrate Transit Employee Appreciation Day with DCTA

We’re so thankful for all our employees do to keep DCTA running and provide passengers with safe and reliable service. From the operators and dispatchers to customer service and administrative staff, it couldn’t be done without their hard work.

We’ve faced many challenges in the past year from COVID-19 to the snowstorm of the decade, and our team stepped up to the plate each time to make sure our passengers, front-line employees and essential workers could get where they needed to go.

To honor our staff this Transit Employee Appreciation Day (March 18) we’re putting together a video to celebrate, so stay tuned and follow us on Facebook and Twitter for the video release. Until then, learn ways to thank your driver and other DCTA staff by reading our blog from the archives. You can even join us in recognizing the hard-working team at DCTA and submit your own comment through GORequest!

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Snow graphic with text "winter weather case study"

Inside Look: DCTA’s Historical Winter Weather Response

In typical Texas fashion, our weather unleashed a historical winter storm one week and blessed us with 70-degree weather the next week. Like many of you, we at DCTA were severely impacted by the storm, power outages, water issues and more. We decided to document what went down and how we dealt with it to give you an inside look into the operations of our agency during this challenging time!

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Woman looking at cell phone. Text reads "COVID-19 Survey" Results. What riders think about our response"

ICYMI: COVID-19 Rider Survey Results

Last October, we asked our passengers to rate and provide feedback on our COVID-19 safety response to help us continue to keep riders and employees safe. The survey results provided us with insight on passengers’ view of public transportation during COVID-19. We’ve now had time to sift through the data and are ready to present our findings! Learn what passengers said about our COVID-19 response in our recent blog.

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graphic of DCTA employees. Text reads "Spread safety not germs. Ride Safe Stay Safe"

Commute with Confidence when you #RideDCTA

Remember, masks are required on all public transportation according to the Center for Disease Control and Prevention (CDC) Federal Register Notice. The Order effects all passengers and transit operators. Passengers who refuse to wear a proper mask covering will be refused service on DCTA services until they comply with the federal mandate. Learn more at

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